Frequently Asked Questions (FAQs) at Montcarta
1. What kind of art does Montcarta offer?
At Montcarta, we offer a curated collection of original oil and acrylic paintings, meticulously chosen to elevate any space. From vibrant abstracts that ignite creativity to serene landscapes that inspire tranquility, our diverse range caters to a variety of tastes and styles. Discover art that resonates with your unique vision and transforms your world.
2. How do I purchase a piece from Montcarta?
Simply browse our online Shopify store, where you can explore our curated collections by subject, style, color, and placement. Once you've found the perfect piece, select the size and add it to your cart. Our seamless checkout process makes acquiring exquisite art effortless and enjoyable.
3. What payment options are available at Montcarta?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options through our Shopify platform, ensuring a safe and convenient purchasing experience.
4. Does Montcarta offer commissioned artwork?
Yes, we offer "Project Consultation" through our Pro Services menu. Connect with us to discuss your vision, whether it's a unique piece, modifications to an existing artwork, or a curated collection for a specific project. Our team will collaborate with you to bring your artistic aspirations to life.
5. How does Montcarta ship its artwork?
We offer several shipping options to suit your needs and budget. Choose between rolled canvases shipped in a protective tube for cost-effectiveness, or framed and stretched canvases delivered in a robust wooden crate for added safety and immediate display. We partner with reputable carriers and provide tracking information for all shipments.
6. What is the estimated delivery timeframe?
Shipping times vary depending on your location and the chosen shipping method. Typically, orders are processed within 3-7 business days. Domestic deliveries generally arrive within 3-6 business days, while international shipments may take 4-8 business days. You will receive tracking information upon shipment to monitor your artwork's journey.
7. What is Montcarta's return policy?
Your satisfaction is our priority. We offer a 30-day return window for non-commissioned pieces. If you're not completely delighted with your purchase, contact us for a refund or exchange. Commissioned artworks are non-returnable unless damaged or significantly different from agreed-upon specifications.
8. What if my artwork arrives damaged?
In the unlikely event of damage during transit, please contact us immediately with photographs of the affected artwork and packaging. We will promptly arrange for a return, replacement, or refund to ensure your complete satisfaction.
9. How accurate are the online colors of the paintings?
We strive for accurate color representation on our website. However, due to variations in monitor settings, slight discrepancies may occur. For critical color accuracy, we encourage you to contact us for additional images or information before purchasing.
10. How can I contact Montcarta's customer support?
Our dedicated customer support team is readily available to assist you. Reach us via email, phone, or the contact form on our website. We're happy to answer any questions, address concerns, or receive feedback.