Faqs

Always. Oil or acrylic, by one of ten named artists. Never printed.

Our artists possess extraordinary mastery of color and exceptional artistic skill. Many MontCart clients have remarked that the visual impact and aesthetic pleasure of viewing these paintings in person are unparalleled—an experience far more profound than anything a digital screen or printed photograph can convey.

Before your MontCarta piece is shipped to you, we’ll share photos and videos so you can get a sneak peek of its beauty and ensure it fully meets your expectations. We won’t ship it until we receive your confirmation that you’re satisfied.

Not by default — we prefer the surface as the artist composed it, undisturbed. If you'd like a signed piece, mention it at checkout or write to the curator at art@montcarta.com before painting begins.

Yes, our professional services menu includes a “Project Consultation” section. We will work one-on-one with the artist to create a custom, original oil painting tailored to your needs—all at no cost.

Before shipping the finished piece, we will send you high-resolution videos and photos for your final approval. We will arrange shipping only after you have verified that everything is correct.

Please feel free to contact us at any time to discuss your ideas in detail: whether you’re looking to create a one-of-a-kind piece, make adjustments to an existing artwork, or plan a series for a specific project, our team will work closely with you every step of the way to bring your artistic vision to life and make your artistic dreams a reality.

Of course! We offer both unframed and framed artwork. If you choose a framed piece, we’ll professionally stretch and mount it, with a wide selection of metal and wood frames available to ensure your artwork is ready to hang as soon as it arrives. We also provide free, insured shipping on all orders, giving you peace of mind when shopping with us.

At MontCarta, each frame is a testament to quality craftsmanship. We use premium pine wood and robust finger joints, meticulously inspected by expert artisans, ensuring a frame built to last. A protective gesso coating adds extra stiffness and longevity, safeguarding your artwork for years to come.

Our artists bring their visions to life using non-toxic oil paints on the finest linen canvas. This creates artwork that not only captivates but also endures, resisting humidity, remaining odor-free, and retaining its vibrant colors over time.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available through the Shopify platform. We also offer flexible payment options such as Klarna, Afterpay, and Affirm in eligible countries.

We do not currently accept checks.

Yes. Klarna and Affirm at checkout — no fees, your pace. The painting begins the moment your order is placed.

Our global shipping policy covers all international shipping costs. However, please note: Once your order arrives in the destination country, it will be subject to local customs regulations. For MontCarta hand-painted artworks, we have outlined the relevant rules and benefits below:

United States: All hand-painted artworks can be shipped directly to your specified address without any additional customs duties or shipping fees.

Other Countries and Regions: Relevant customs fees are the responsibility of the recipient. These rates are determined by local customs authorities and typically range from 1% to 10% of the declared value of the goods.

Payment Process
If such fees apply, our partner carriers (DHL, FedEx, or UPS) will issue a customs invoice to you prior to or upon delivery, and you may complete payment according to the invoice.

Although these local taxes and fees are the customer’s responsibility, we recommend that you contact our customer support team before the customs clearance process begins to discuss adjusting the declared value or explore feasible optimization options. MontCarta will assist you throughout the process, preparing all necessary documents to ensure a smooth and efficient customs clearance.

At the moment your order is confirmed. The painting begins straight after.

Yes, we offer free worldwide shipping via top-tier carriers such as DHL Express, FedEx, and UPS Express. Once your order is ready (3–7 business days), we will ship it immediately, and it will be delivered to your doorstep in approximately 4–8 business days. If you have specific delivery requirements, such as expedited shipping or a designated delivery date, please contact customer service in advance to confirm. We will select the most suitable carrier based on your needs to ensure a smooth and efficient delivery experience.

We take great care in packaging our artworks to ensure they arrive safely.

Rolled Packaging (Canvas Works Only): We roll the canvas and ship it in a sturdy, high-quality cardboard tube. Upon receipt, you can easily stretch the canvas onto a wooden frame yourself, or have it done by a local framer.

Cardboard Box Packaging (Small Framed / Stretched Works): For small framed or stretched works, we place them flat inside sturdy, well-padded cardboard boxes. We adhere to the highest standards of packaging and protection to ensure the safety of your artwork.

Wooden Crate Packaging (Large Framed Artworks): For large artworks, we use custom-made wooden crates for shipping, complete with specialized packing materials and securing techniques. The crates feature excellent sealing properties, providing stable protection for the artwork even in challenging transport conditions to ensure it arrives in perfect condition.

Based on your needs and budget, we offer a variety of packaging options. You can choose the cost-effective rolled canvas option, where the canvas is rolled up and shipped in a sturdy cardboard box; or you can opt for a framed piece, which will be wrapped in multiple layers of protective material and shipped in a sturdy cardboard or wooden crate to ensure safety and allow you to display it immediately.

We partner with world-class international couriers such as DHL, FedEx, and UPS—all of which are reputable carriers. Approximately 2–3 business days after shipment, we will provide you with a tracking number and shipping notification, allowing you to track the artwork’s progress throughout the entire journey and ensuring comprehensive tracking information for all shipments.

Delivery times vary depending on your location and the shipping method you choose. We primarily use air freight carriers such as DHL, FedEx, and UPS. Typically, orders are processed within 3–7 business days, and delivery usually takes approximately 4–8 business days. Once your order ships, you will receive tracking information so you can monitor the shipment of your artwork.

Occasionally, due to the thick consistency of the pigments, drying times may be extended depending on weather conditions, ensuring your artwork receives the care it deserves. Additionally, delivery times may be delayed during peak sales seasons, extreme weather conditions affecting logistics, major holidays, or during customs processing. If you require expedited shipping, please contact our customer service team in advance.

Your satisfaction is our top priority. We offer a 30-day return period for non-custom pieces. If you are not completely satisfied with your purchase, please contact us to request a refund or exchange.

Return Conditions: The artwork must be in its original condition, undamaged and odor-free, still in its original packaging, and in the same condition as when it arrived. Once we receive the artwork and verify its condition, we will process your refund.For standard returns not related to quality issues or shipping damage, you are responsible for return shipping costs and any re-customs clearance fees.

For custom pieces, if the work-in-progress does not meet your expectations, you may cancel your order before shipment. We will issue a 90% refund of the order amount, with the remaining 10% covering the artist’s costs. Once the final piece has been shipped, returns and refunds will not be accepted unless the item is damaged or significantly differs from the agreed-upon specifications.

The customer arranges and pays the return shipping — unless the canvas arrived damaged, in which case we cover it in full.

In the event of damage during shipping, please contact us immediately and follow the steps below. We will intervene promptly and arrange professional, complimentary after-sales service for you.

Keep the original packaging: Do not discard any outer packaging (cardboard boxes, foam, protective film, etc.), as this is crucial evidence for filing a claim with the shipping company.
Take photos for documentation: Take clear photos to document the damage to the outer packaging, the condition of the internal cushioning materials, and the damaged parts of the artwork itself.
Contact Customer Service: Send the above content to returns@montcarta.com

Upon receiving the photographic evidence, we will promptly verify the situation and take appropriate action based on the actual circumstances. Possible solutions include returns, exchanges, refunds, and other options.

We understand that your plans or needs may change. To ensure we provide you with the best possible service, our policies are outlined below:

Before Shipping (Standard Orders): If your order has been paid for but has not yet entered the shipping process, you may contact us via email at any time to request changes to your order or to cancel it.

Custom Artwork (“100% Satisfaction Guarantee”): For custom oil paintings, we have a dedicated review process in place before shipping. We will send you high-resolution photos and videos of the artwork for your review. We also offer unlimited free revisions; the artist will make adjustments based on your feedback until you are completely satisfied.

After Shipping: Once the artwork has been handed over to our logistics partner, the order cannot be intercepted or canceled.

Thank you for your understanding and support. We wish you all the best!

Your satisfaction is our top priority.

If a custom piece does not meet your expectations during the production process, you may cancel your order before shipment, and we will issue a 90% refund of the order amount; the remaining 10% covers the artist’s costs.

Once the final piece has been shipped, no returns or refunds will be accepted unless the item is damaged or significantly differs from the agreed-upon specifications.

Approved refunds appear on your original payment method within 10 business days. Your bank or card company may take a few additional days to post the refund.

Our 24/7 online customer support team is always available to assist you. You can reach us via email, phone, or the contact form on our website. We are happy to answer any questions, address any concerns, or receive any feedback.

Phone:
11:00 AM ET – 9:00 PM ET: +1 (866) 778-6819
9:00 PM ET – 11:00 AM ET: +1 (240) 739-9758

Email: art@montcarta.com